Smarta Services Ltd
- Home care
- Dementia care
- Registered since 2023
- Eastleigh, Hampshire, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 months
since the latest rating was published.
22 of 205
rated home care services in Hampshire are rated Requires improvement, like this one.
Smarta Services Ltd: inspection record
Rated Requires improvement in June 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Learning Disabilities & Autism, Bespoke Health & Social Care (Good, less than 0.1 miles away) and Allerton C&S SC (Good, 1.6 miles away).
Nearest home care services:
- – Fairbrook Healthcare Limited Not yet rated, less than 0.1 miles away
- RI Homecare1st Hampshire Requires improvement, less than 0.1 miles away
- – Homelium Hampshire Not yet rated, less than 0.1 miles away
- G Learning Disabilities & Autism, Bespoke Health & Social Care Good, less than 0.1 miles away
- – SeeAbility Dorset Support Service Not yet rated, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 9 June 2026 (assessment visit 9 April 2026). Quoted under the Open Government Licence.
Date of Assessment: 13 April 05 May 2026. We carried out this assessment after reviewing the information we held about the service. Smarta Services Ltd provides care and support to people living in their own homes. This was the first inspection since the provider registered with the Care Quality Commission (CQC) in February 2023.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The service supports older people and people with physical disabilities, dementia and mental health conditions. Not everyone using the service received the regulated activity of personal care. At the time of the assessment, the provider supported 23 people. We assessed all 33 quality statements across the five key questions.
During the assessment, we identified 3 breaches of regulations. In relation to, safe care and treatment, good governance, and the provider’s failure to submit required notifications to CQC. Medicines were not always managed safely, care records were not always comprehensive, and staff did not consistently identify risks. Assessments relating to risks lacked sufficient detail and accuracy to support staff to keep people safe, including information held in people’s homes about managing fire safety and diabetes. The provider’s quality monitoring systems were not robust enough to ensure they identified and addressed shortfalls promptly. Ineffective governance arrangements contributed to these breaches.
The provider generally followed safe recruitment processes, and staff completed some training relevant to their roles. However, we identified gaps in training, including diabetes and dementia care. Staff told us they treated people equally and without discrimination. The provider had systems in place for people to raise concerns or complaints.
Medicines records did not follow best practice for ‘as required’ medicines or the application of topical creams. Information held in people’s homes about managing fire risks also required improvement. Staff told us they felt supported and received supervision and attended team meetings to discuss peoples care needs. People had choice and control and staff involved them in planning their care. Staff treated people with kindness and demonstrated a good understanding of their needs. There were enough staff to meet people's needs. A culture of kindness, inclusion, and respect was promoted within the service which supported person-centred care.
We asked the provider to submit an action plan outlining how they will address the concerns identified during this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
We found the service was in breach of legal regulations relating to safe care and treatment. The provider did not implement robust risk assessments to keep people safe, and staff did not always manage medicines safely.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
We found the service was in breach of legal regulations relating to good governance and notifications. The provider’s quality assurance and risk monitoring systems were not effective in identifying and addressing shortfalls. The provider did not maintain accurate and complete records and failed to submit required notifications to CQC.
Questions to ask the service
- Safe was rated Requires improvement on 9 June 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 9 June 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Odemaro Obi
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- SMARTA SERVICES LTD
- Ownership type
- Organisation
- Companies House number
- 11396161 (opens Companies House)
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Smarta Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Smarta Services Ltd.
- When was Smarta Services Ltd last inspected?
- The Care Quality Commission's latest rating for Smarta Services Ltd was published on 9 June 2026.
- Who runs Smarta Services Ltd?
- Smarta Services Ltd is run by SMARTA SERVICES LTD.
- What is Smarta Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 9 June 2026.
Contact
- Phone
- 023 8212 5311
- Address
- Regus, International House, George Curl Way, Southampton, SO18 2RZ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Learning Disabilities & Autism, Bespoke Health & Social Care (Good, less than 0.1 miles away) and Allerton C&S SC (Good, 1.6 miles away).
Nearest home care services:
- – Fairbrook Healthcare Limited Not yet rated, less than 0.1 miles away
- RI Homecare1st Hampshire Requires improvement, less than 0.1 miles away
- – Homelium Hampshire Not yet rated, less than 0.1 miles away
- G Learning Disabilities & Autism, Bespoke Health & Social Care Good, less than 0.1 miles away
- – SeeAbility Dorset Support Service Not yet rated, less than 0.1 miles away