Eden Care at Home Limited (Head Office)

Eden Care at Home Limited (Head Office) is a domiciliary care agency. It provides nursing and personal care support to children, adults and older adults who live in their own home. At the time of our inspection the service was supporting 179 people, some of whom had a live-in care worker.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

People gave us positive feedback about the service. Comments from people included, "The girls that come are so kind, really friendly and wonderful," "I would give them top marks, they are excellent" and "They [Care workers] are brilliant, very capable." A relative told us, "I could not manage without them." Another relative told us, "The carers are excellent."

The registered persons had not notified us of all the events they were required to do so. We made a recommendation about this in the report.

People were supported by people who had been recruited to ensure they had the right skills, however the provider did not routinely ensure all the required checks were undertaken. We made a recommendation about this in the report.

People were protected from abuse, as staff had received training in how to recognise potential concerns. Where required the service worked with the local safeguarding team to investigate concerns.

People told us they were routinely treated with dignity and respect. Comments from people included, "They [Care workers] are all very respectful."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The service supported people to access meaningful activities, these include the attendance at a local social and exercise group and visiting local garden centres.

There was a very clear management plan in place. Staff told us they felt valued and were rewarded for going

'above and beyond'.

Further information is in the detailed findings below.

The five questions we ask about services and what we found