Starmedi Healthcare Services Ltd
- Home care
- Dementia care
- Registered since 2023
- Royal Wootton Bassett, Wiltshire, South West
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 months
since the latest rating was published.
91%
of rated home care services in Wiltshire are Good or Outstanding (91% across the South West, 88% across England).
Starmedi Healthcare Services Ltd: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Carestream Home Care LLP (Good, less than 0.1 miles away) and Saxon Care Solutions (Royal Wootton Bassett) (Good, less than 0.1 miles away).
Nearest home care services:
- RI Angels Care At Home Ltd Requires improvement, less than 0.1 miles away
- G Carestream Home Care LLP Good, less than 0.1 miles away
- – Fresh Springs Care Limited Not yet rated, less than 0.1 miles away
- – Link Direct Care Limited (SWINDON) Not yet rated, less than 0.1 miles away
- – Riverside Care Solutions Not yet rated, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 23 March 2026 (assessment visit 2 March 2026). Quoted under the Open Government Licence.
Date of assessment 20 February to 13 March. Starmedi Healthcare Ltd is a service which is registered to support people with the regulated activity ‘personal care’ in their own homes. The service was supporting 3 people with a regulated activity at the time of the assessment.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Staff were recruited safely and had completed a variety of training relevant to people’s needs. There were systems to ensure people could safely move between services. People’s care plans were detailed and contained key information about their needs, wishes and backgrounds. The service had assessed individual risks and there were plans in place to mitigate these. People received their care visits on time and staff stayed for the planned duration.
The service was flexible, promoted continuity of care, and enabled access to other services where needed.
However, there was no system to ensure there was managerial oversight of accidents, incidents and near misses. This meant the manager was not always aware of incidents which occurred at the service, and there was not always clear or effective action taken to reduce the risk of reoccurrence.
Medicines were not always managed safely. Staff completed a stock check of the medicines people took; however, we identified 3 discrepancies in these stock counts over a 3-month period. The service’s audits had not identified these. Additionally, one person was taking a high-risk medicine, and the provider had not assessed the risks relating to this.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this registered service. This key question has been rated good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Joyce Maponga
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 12477499 (opens Companies House)
Getting help from Wiltshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wiltshire Council
- Ask for a care needs assessment
- Phone: 0300 456 0111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Wiltshire Council
Checked on the council's website, November 2026.
Common questions
- Does Starmedi Healthcare Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Starmedi Healthcare Services Ltd.
- When was Starmedi Healthcare Services Ltd last inspected?
- The Care Quality Commission's latest rating for Starmedi Healthcare Services Ltd was published on 23 March 2026.
- Who runs Starmedi Healthcare Services Ltd?
- Starmedi Healthcare Services Ltd is run by Starmedi Healthcare Services Ltd Ltd.
- What is Starmedi Healthcare Services Ltd's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01793 272324
- Address
- Office 74, Bowman House Business Centre, Bowman Court, Whitehill Lane, Royal Wootton Bassett, Swindon, SN4 7DB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Carestream Home Care LLP (Good, less than 0.1 miles away) and Saxon Care Solutions (Royal Wootton Bassett) (Good, less than 0.1 miles away).
Nearest home care services:
- RI Angels Care At Home Ltd Requires improvement, less than 0.1 miles away
- G Carestream Home Care LLP Good, less than 0.1 miles away
- – Fresh Springs Care Limited Not yet rated, less than 0.1 miles away
- – Link Direct Care Limited (SWINDON) Not yet rated, less than 0.1 miles away
- – Riverside Care Solutions Not yet rated, less than 0.1 miles away