Joyous Limited

The service is registered to provide support to people with a learning disability. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We found the provider was meeting the principles of Right support, right care, right culture.

People using the service were safely cared for. Risks to their safety and wellbeing were assessed and planned for. The provider also assessed risks relating to people’s mental wellbeing and anxiety. Staff administered medicines in a safe way and as prescribed. The provider supported people to access other services, including healthcare services.

The provider had assessed people’s needs and choices. They involved people in making decisions about how they wanted to be cared for and supported. There were enough staff; and they undertook a range of training to help them deliver good quality care. Staff were well supported and enjoyed working for the agency.

Staff were kind and caring. People had good relationships with staff. People were supported to be independent and learn new skills. Staff used a range of techniques to help communicate with people and make sure they understood choices and information.

The provider worked in partnership with other organisations to develop the service. The provider had effective systems to monitor and improve the quality of the service. People using the service, their relatives and staff were able to give feedback about their experiences and suggest improvements. The provider investigated and learnt from accidents, incidents, complaints and adverse events.