First Choice Carers Ltd
Home care, Hillingdon
Good
Rated on
Rating from the Care Quality Commission.
First Choice Carers Ltd: inspection record
Rated Good in September 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in September 2025.
The latest rating was published 13 months ago.
How it compares locally
- One of 43 Good home care services in Hillingdon, out of 43 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 11 September 2025 (assessment visit 29 August 2025). Quoted under the Open Government Licence.
First Choice Carers Ltd is a domiciliary care agency. It provides personal care to people living in their own homes. The service is for younger and older adults. At the time of our assessment, 3 people were using the service.
The assessment took place on 4 September 2025.
Read the full summary
This was the first assessment of this service since they were registered with CQC on 1 February 2023. The rating following this assessment is good.
The provider had systems to assess and plan for risks to help keep people safe. People were able to manage their own medicines or were supported by relatives. However, staff helped make sure this was done safely. There were enough staff to keep people safe and meet their needs. The provider had robust recruitment processes and this helped to ensure staff were suitable to deliver care.
Staff undertook a range of training to help them understand how to provide appropriate care. They worked with other professionals to monitor people’s needs and request additional support when people needed this. Staff helped people to stay healthy and monitored their health and wellbeing. People consented to care. They were able to make decisions about their care.
People were supported by staff who understood their individual needs, including cultural needs. Managers created personalised care plans which staff followed. People were asked to set their own objectives and make choices about how they wanted to be cared for.
The provider ensured people had information about the service. This was provided in formats they understood. People and their relatives were asked for their views and these were respected. People were able to make complaints if they were unhappy with something.
There were effective systems to monitor and improve the quality of the service. These included regular checks by managers and learning when things went wrong.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated good.
This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
This is the first assessment for this service. This key question has been rated good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Heathrow Stockley Park, 6-9 The square Office G15, Uxbridge, UB11 1FW |
|---|---|
| Neighbourhood | Hayes, Hillingdon |
| Phone | 07383 691514 |
| Registered manager | Aden Mohamed |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | First Choice Carers Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 13474849 (opens Companies House) |
Nearest alternatives
- – AESN Care Limited Home care, less than 0.1 miles awayNot yet rated
- – Haven Grove Care Ltd Home care, less than 0.1 miles awayNot yet rated
- – Screened Personnel Limited - Main Office Home care, 0.4 miles awayNot yet rated
- – Support Care Ltd Home care, 0.4 miles awayNot yet rated
- – LOYALTY HEALTHCARE LIMITED Home care, 0.5 miles awayNo overall rating
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does First Choice Carers Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for First Choice Carers Ltd.
- When was First Choice Carers Ltd last inspected?
- The Care Quality Commission's latest rating for First Choice Carers Ltd was published on 11 September 2025.
- Who runs First Choice Carers Ltd?
- First Choice Carers Ltd is run by First Choice Carers Ltd.
- What is First Choice Carers Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 11 September 2025.