LOYALTY HEALTHCARE LIMITED
Home care, Hillingdon
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
LOYALTY HEALTHCARE LIMITED: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
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Ratings published by the Care Quality Commission.
Rated Good in August 2026.
The latest rating was published 2 months ago.
What inspectors found
From the Care Quality Commission's assessment published 16 August 2026 (assessment visit 20 July 2026). Quoted under the Open Government Licence.
Date of assessment: 31 July 2026
Loyalty Healthcare Limited is registered to provide personal care to people living in their own homes. They provide a service to older and younger adults. The provider also manages 2 supported living settings. People were not supported with personal care in the supported living settings.
Read the full summary
The service was registered with CQC on 12 December 2023, and this was the first assessment. The service has been rated good.
People received safe care. The provider assessed risks to people’s safety and wellbeing. They involved people in making decisions about risks and supported their choices. People received their medicines in a safe way.
There were enough staff to care for people and meet their needs. There were systems to check staff suitability during recruitment and inductions. Staff undertook a range of training to understand their roles and responsibilities. Staff had access to guidance and information about best practice. Staff were well supported and had opportunities to discuss their work with the registered manager.
The provider assessed people’s needs and choices. They created person-centred care plans which were regularly reviewed and updated. Staff monitored people’s needs and wellbeing. People consented to their care and were involved in making decisions.
Staff treated people well and were kind. People were supported to be independent when they wanted, and this was safe for them. They had information about the service and opportunities to share their views.
There were effective systems to monitor and improve the quality of the service. There were systems to learn when things went wrong and to investigate accidents, incidents and complaints.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated good.
This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 35 Glamis Crescent, Hayes, UB3 1QA |
|---|---|
| Neighbourhood | Hayes, Hillingdon |
| Phone | 07930 910934 |
| Registered manager | Oluseyi Ojo |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Loyalty Healthcare Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 13065341 (opens Companies House) |
Nearest alternatives
- G 5th Floor Hyde Park Home care, 0.4 miles awayGood
- – AESN Care Limited Home care, 0.5 miles awayNot yet rated
- G First Choice Carers Ltd Home care, 0.5 miles awayGood
- – Haven Grove Care Ltd Home care, 0.5 miles awayNot yet rated
- – Screened Personnel Limited - Main Office Home care, 0.6 miles awayNot yet rated
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does LOYALTY HEALTHCARE LIMITED provide nursing care?
- The Care Quality Commission's register does not list nursing care for LOYALTY HEALTHCARE LIMITED.
- When was LOYALTY HEALTHCARE LIMITED last inspected?
- The Care Quality Commission's latest rating for LOYALTY HEALTHCARE LIMITED was published on 16 August 2026.
- Who runs LOYALTY HEALTHCARE LIMITED?
- LOYALTY HEALTHCARE LIMITED is run by Loyalty Healthcare Limited.
- What is LOYALTY HEALTHCARE LIMITED's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.