5th Floor Hyde Park
Home care, Hillingdon
Good
Rated on
Rating from the Care Quality Commission.
5th Floor Hyde Park: inspection record
Rated Good in May 2022.
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Ratings published by the Care Quality Commission.
Rated Good in May 2022.
The latest rating was published about 4 years ago.
How it compares locally
- One of 43 Good home care services in Hillingdon, out of 43 with a rating.
About the service
From the Care Quality Commission's inspection report published 31 May 2022. Quoted under the Open Government Licence.
5th Floor Hyde Park is the only location for Divan Care Limited, a privately run domiciliary care agency providing care and support to people living in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, one person was receiving support with personal care.
What inspectors found
People were happy using the service. They received personalised care and support and liked the staff providing this support. Their cultural needs were met and they explained the agency had helped them access other services.
People's care was well planned and the agency undertook regular reviews involving the person to make sure they were happy with their care.
Read the full summary
The staff felt well supported and had the training they needed to care for people safely and well.
The registered manager was appropriately qualified and experienced. They had developed systems for monitoring and improving the quality of the service and dealing with adverse events.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 11 Millington Road, Hayes, UB3 4AZ |
|---|---|
| Neighbourhood | Hayes, Hillingdon |
| Phone | 020 8982 3540 |
| Registered manager | Suad Ali |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 31 May 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Divan Care Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12114938 (opens Companies House) |
Divan Care Limited runs 2 services in London. 1 is rated Good or Outstanding and 1 has no rating yet.
Other services run by Divan Care Limited
- – Divan Care Limited Home care, HillingdonNot yet rated
Nearest alternatives
- G K5K Limited t/a Tezlom Home care, 0.3 miles awayGood
- – LOYALTY HEALTHCARE LIMITED Home care, 0.4 miles awayNo overall rating
- – Flourish Community Homecare Limited Home care, 0.5 miles awayNot yet rated
- G Somcare Agency Limited Home care, 0.5 miles awayGood
- – ARN Care Ltd Home care, 0.5 miles awayNo overall rating
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does 5th Floor Hyde Park provide nursing care?
- The Care Quality Commission's register does not list nursing care for 5th Floor Hyde Park.
- When was 5th Floor Hyde Park last inspected?
- The Care Quality Commission's latest rating for 5th Floor Hyde Park was published on 31 May 2022.
- Who runs 5th Floor Hyde Park?
- 5th Floor Hyde Park is run by Divan Care Limited. It runs 2 services in London.
- What is 5th Floor Hyde Park's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 31 May 2022.