K5K Limited t/a Tezlom
Home care, Hillingdon
Good
Rated on
Rating from the Care Quality Commission.
K5K Limited t/a Tezlom: inspection record
Rated Good in August 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in August 2026.
The latest rating was published 2 months ago.
How it compares locally
- One of 43 Good home care services in Hillingdon, out of 43 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 30 August 2026 (assessment visit 15 May 2026). Quoted under the Open Government Licence.
Date of assessment 14 to 31 July 2026
K5K Limited t/a Tezlom, is a domiciliary care agency providing personal care to people living in their own homes. This was the first assessment of the service since it registered with CQC on 14 November 2023. At the time of our assessment, 4 people were using the service.
Read the full summary
At the beginning of our assessment there was a registered manager in post. The registered manager left the service as part of a planned departure. The senior manager told us recruitment for a new registered manager was underway and interim management arrangements had been put in place.
The provider’s systems for monitoring the quality of the service had not always been effective in identifying gaps in records. Care records did not contain enough guidance for staff. Records relating to staff recruitment were not always robust. The provider did not always records staff supervisions or assessments of staff competencies.
We discussed our findings with a senior manager. They agreed to review the governance systems and records and make the required improvements.
Staff knew people well and understood their individual needs, preferences and routines. People received support from regular staff and, where possible, staff were matched to people based on their language and cultural preferences.
Staff cared for people in a safe way. Staff received a range of training and knew people's needs well. Risks to people's health, safety and wellbeing were assessed and managed. Staff recognised changes in people's health and wellbeing and took appropriate action. Staff felt supported and had the information they needed to provide safe care.
The provider assessed people's needs and planned care with their relatives. The service was responsive when people's needs changed and took appropriate action.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment of this service. This key question has been rated Good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective - this means we looked for evidence that people's care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated Good.
This meant people's outcomes were consistently good, and people's feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated Good.
This meant people were supported and treated with dignity and respect and involved as partners in their care.
-
Responsive
Good
Responsive - this means we looked for evidence that the provider met people's needs.
This is the first assessment for this service. This key question has been rated Good.
This meant people's needs were met through good organisation and delivery.
-
Well-led
Good
Well-led means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated good.
This meant Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Access Self Storage, 1 Nestles Avenue, Hayes, UB3 4UZ |
|---|---|
| Neighbourhood | Hayes, Hillingdon |
| Phone | 0845 548 1247 |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | K5K Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 07692648 (opens Companies House) |
Nearest alternatives
- – Flourish Community Homecare Limited Home care, 0.3 miles awayNot yet rated
- G Somcare Agency Limited Home care, 0.3 miles awayGood
- G 5th Floor Hyde Park Home care, 0.3 miles awayGood
- – ARN Care Ltd Home care, 0.3 miles awayNo overall rating
- – Arli Healthcare Services Ltd Home care, 0.3 miles awayNot yet rated
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does K5K Limited t/a Tezlom provide nursing care?
- The Care Quality Commission's register does not list nursing care for K5K Limited t/a Tezlom.
- When was K5K Limited t/a Tezlom last inspected?
- The Care Quality Commission's latest rating for K5K Limited t/a Tezlom was published on 30 August 2026.
- Who runs K5K Limited t/a Tezlom?
- K5K Limited t/a Tezlom is run by K5K Limited.
- What is K5K Limited t/a Tezlom's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 30 August 2026.