Care In Our Hands Ltd
- Home care
- Dementia care
- Registered since 2023
- Kingston upon Hull, Hull, Yorkshire and the Humber
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 months
since the latest rating was published.
3 of 32
rated home care services in Hull are rated Requires improvement, like this one.
Care In Our Hands Ltd: inspection record
Rated Requires improvement in June 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Westwood Care and Support Services Yorkshire Ltd (Good, 0.9 miles away) and Sizwim Home Care (Good, 1.1 miles away).
Nearest home care services:
- – Head Office Not yet rated, 0.8 miles away
- G Westwood Care and Support Services Yorkshire Ltd Good, 0.9 miles away
- – Hallam24 East Riding Not yet rated, 1.1 miles away
- – Happy Futures Support Specialists (Hull and East Yorkshire) Not yet rated, 1.1 miles away
- G Sizwim Home Care Good, 1.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 12 June 2026 (assessment visit 8 April 2026). Quoted under the Open Government Licence.
Date of inspection: 12 March and 13 March 2026.
Care In Our Hands is a home care agency providing care and support to people living in their own homes. The service is registered to care for adults over and under 65 years, dementia, and physical disabilities. At the time of our inspection, there were 45 people receiving the regulated activity of personal care. We visited the registered office on 12 and 13 March 2026. This was the service’s first inspection since registration with CQC.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
Staff were caring and knowledgeable about people’s needs. The service protected people from the risk of abuse and relatives felt the service was safe and caring. However, staff recruitment did not follow best practice, and staff training was not always completed. Medicines were not always managed safely. Following our feedback regarding medicines shortfalls the provider implemented a medicine strategy to improve this area
The provider did not have appropriate health care plans in place. There was a theme of incomplete and insufficient care planning across several people, with essential information about health conditions and associated risks either missing or not robustly recorded.
Governance systems need to be more robust, and audits needed to be improved. The registered manager, however, has took prompt action in response to our feedback and was keen to continue improving the service.
The provider was in breach of the legal regulation relating to governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity, and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to the governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 12 June 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 12 June 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Mia Bentley
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care In Our Hands Ltd
- Ownership type
- Organisation
- Companies House number
- 13186440 (opens Companies House)
Getting help from Hull City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hull City Council
- Ask for a care needs assessment
- Phone: 01482 300 300
- Contact adult social care online
- Support for carers
- Paying for care: Hull City Council
Checked on the council's website, November 2026.
Common questions
- Does Care In Our Hands Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care In Our Hands Ltd.
- When was Care In Our Hands Ltd last inspected?
- The Care Quality Commission's latest rating for Care In Our Hands Ltd was published on 12 June 2026.
- Who runs Care In Our Hands Ltd?
- Care In Our Hands Ltd is run by Care In Our Hands Ltd.
- What is Care In Our Hands Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 12 June 2026.
Contact
- Phone
- 07359 625624
- Address
- 152a County Road South, Hull, HU5 5NA Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Westwood Care and Support Services Yorkshire Ltd (Good, 0.9 miles away) and Sizwim Home Care (Good, 1.1 miles away).
Nearest home care services:
- – Head Office Not yet rated, 0.8 miles away
- G Westwood Care and Support Services Yorkshire Ltd Good, 0.9 miles away
- – Hallam24 East Riding Not yet rated, 1.1 miles away
- – Happy Futures Support Specialists (Hull and East Yorkshire) Not yet rated, 1.1 miles away
- G Sizwim Home Care Good, 1.1 miles away