Sizwim Home Care

At the time of the inspection, the location did not provide care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

People were involved in decisions about their care and had maximum choice and control over their lives. Staff had a good understanding of the key requirements of the Mental Capacity Act 2005.

The service has a positive culture that was person-centred, open, inclusive and empowering. The registered manager was available, consistent and led by example. There was clear and effective governance systems to manage risks and drive improvements in the service.

The service had effective safeguarding systems, policies and procedures in place to safeguard people from abuse. Staff had an awareness of safeguarding procedures and the action to take to protect someone from abuse.

People were involved in managing risks, and risk assessments were person centred and reviewed regularly. Staff were trained in infection, prevention and control and had access to, and followed, clear policies and procedures.

Assessments of people's needs were comprehensive with outcomes identified. People's care and support needs were reviewed regularly and updated when changes occurred. People were involved in decisions about their health.

Staff completed a comprehensive induction. Supervision and appraisals were used to develop and motivate staff, review their practice and focused on professional development.

People were treated with dignity, respect and kindness. Staff had the right skills to ensure people received

compassionate support. Staff used accessible means of communication whenever needed. People's right to privacy and confidentiality was respected.