Swanton Community Services Hull

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The provider had successfully improved quality assurance systems and was focussed on engaging with people who use the service for feedback. The registered manager had supported people to achieve positive outcomes and had a clear vision for the development of the service. This was supported by staff, senior managers and local authority commissioners.

Care plans were developed in a person centred way and led by the person involved. Staff had confidence in the quality of the care plans and risk assessments. This helped them fully understand people's needs and respond appropriately.

Staff told us the registered manager was supportive and encouraged them to contribute ideas for service improvement.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.