Sure Healthcare

Staff undertook induction and training to develop or maintain their skills. People's dietary needs were assessed, monitored and met by staff.

People had their capacity assessed and were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were cared for by compassionate and kind staff. Information about the service was provided in a format that met people's needs in line with the Accessible Information Standards.

People's needs were assessed, and person-centred care records were created for staff to follow. Care records detailed tasks people could undertake themselves to maintain their independence. Reviews of people's care were held. Staff contacted health care professionals for advice and support to help maintain people's wellbeing.

A complaints policy was provided to people. Issues raised were investigated and resolved. This information was shared with staff and was used to improve the service.

End of life care was provided, this type of care was to be developed further. More training was required to make sure staff were able to deliver more specialised end of life care.

Checks and audits were undertaken, and issues found were acted upon. Staff performance was monitored through 'spot check' visits to assess their practice and the quality of service provided to people. Data was stored securely to maintain people's confidentiality.