Sure Healthcare (Leeds)

People's care needs were assessed. They received appropriate support with their nutrition and health needs. People and relatives spoke very highly about the care and support they received. They said they felt safe and staff were kind and respectful. Calls were on time and not rushed. Staff knew people well and supported them based on their needs, choices and preferences.

Recruitment was managed safely. Staff received the support and training required to carry out their role.

Staff asked people for consent before providing any care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff encouraged people to make decisions about their own care, and promoted people's rights to dignity, independence and privacy.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.