Five Star Homecare Leeds Ltd

Overall, medication was managed safely. Most risks to people's care were assessed and actions put in place to manage them. Incidents were analysed and actions taken, when required. Recruitment was managed safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's healthcare needs were understood and met. The provider kept in close contact with relevant healthcare professionals. Support with nutrition and hydration was provided effectively.

Care plans were detailed, and person centred. Staff knew people well and had the necessary skills, training and support to do their jobs appropriately.

There was a complaints and compliments procedure in place, and this was being followed. People and family members were confident that any concerns or complaints would be listened to and acted upon quickly by the registered manager.

There were several quality assurance measures in place and most had been effective, but we found some examples were this could be further improved. We received positive feedback about the management team being approachable and responsive.