Delight Support Services - Main Office

At the time of the assessment there were 32 people using the service, 7 of which were receiving the regulated activity of personal care. Not everyone who uses a domiciliary care service receives personal care. CQC only inspects where people receive personal care.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. This provider was able overall to demonstrate how they were meeting the underpinning principles of ‘Right support, right care, right culture’.

This was the first assessment for this newly registered provider. We inspected the service to provide a rating. At this assessment we reviewed all 5 key questions and rated the provider good in effective, caring, responsive and well led and requires improvement in safe. This resulted in an overall rating of good.

During the assessment, we identified some areas where improvements were required. These related to aspects of the provider's recruitment processes, care records and the management of people's medicines. We discussed our findings with the registered manager, who responded positively to our feedback and took prompt action to address the areas identified for improvement. This demonstrated a willingness to learn and improve the quality and safety of the service. The provider had also recently implemented a revised the management structure to support oversight, auditing and monitoring. The arrangements required further time to become established and evidence their effectiveness in supporting continuous improvement.

The provider had processes to safeguard people from the risk of abuse. Staff were knowledgeable about safeguarding and knew how to act on concerns. Lessons were learnt from incidents and shared with staff.

The provider promoted people’s independence and staff understood the importance of supporting people to maintain their independence and make choices about their care.

Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported and overall told us they felt happy in their roles.

People and their relatives felt able to raise issues and were confident action would be taken if needed, and improvements made.

People were involved in assessments of their needs and care was based on the latest evidence and good practice. Staff worked with other agencies to support people to achieve good outcomes.

We received consistently positive feedback from people, their relatives, staff and external professionals. Feedback indicated people were supported by caring, respectful and responsive staff. Partner professionals spoke positively about the quality of care provided and the provider’s collaborative approach to supporting positive outcomes for people.