Quinn Domiciliary Agency Limited

Right Support People told us the service enabled them to have a good quality of life. Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. Staff supported people to take part in activities and pursue their interests.

Staff supported people to have the maximum possible choice, control and independence. Staff supported people to make decisions, in line with best practice guidance. Staff gave people time to communicate their views, using their preferred communication method.

The service supported people in a holistic way which promoted their wellbeing. Staff enabled people to access health and social care support when needed. Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcomes for them.

Right Care People received kind and compassionate care. Staff treated people with respect and dignity. They knew people well and responded to their individual needs.

The service had enough staff with the right skills and experience to meet people's needs and keep them safe.

Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to keep people safe. Staff had training on how to recognise and report abuse and they knew how to apply it.

People who had individual ways of communicating, such as body language, sounds, Makaton (a form of sign language), pictures and symbols could interact comfortably with staff and others involved in their care. Staff had the necessary skills to understand them.

People's care and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life. Staff had a range of information to know how to support people in a person-centred way.

Right culture People led inclusive and empowered lives because of the ethos, values, attitudes and behaviour of the management and staff. The whole service placed people's rights, wishes and aspirations at the heart of everything they did.

People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received support that was tailored to their needs.

Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate. The registered manager and senior staff had good systems in place to understand what was happening in the service. They were visible across the service, which minimised the risk of closed cultures developing.

People's quality of life was enhanced by the service's culture of improvement and the desire to make changes which improved people's lives.