Calm Futures

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

Right Care: People's care was highly personalised and enabled them to achieve good outcomes. Risks to people's safety were assessed and monitored and people had personalised risk assessments in place.

The provider had systems in place to safeguard people from the risk of abuse and staff knew how to recognise and report any concerns.

Staff had access to appropriate personal protective equipment [PPE] and safe infection prevention and control processes were in place.

Staff received an induction when starting in their role and completed relevant training to develop their skills and knowledge.

The provider had systems in place to monitor the quality and safety of the service and had built positive working relationships with other healthcare professionals to support people's needs, share learning and develop the service.

Right Culture: People were supported by staff to pursue their interests. People were encouraged to share their views and develop and improve the service. The quality of support provided was evaluated regularly.