A PL+US Caring Service

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Governance systems were in place to monitor and maintain the service. However, recording and information systems were not always organised in a way to ensure the effective oversight of the service.

We have made a recommendation the provider consider best practice guidance in managing records and information.

Staff told us they felt supported by the management team and all worked well together. Lessons had been learnt when things had gone wrong and learning was shared with staff to improve the service.

People received safe care from staff who knew them well. There was a safeguarding policy in place and the registered manager and staff knew how to identify and report any concerns.

Risks to people's health and safety had been completed. The provider was in the process of reviewing their risk assessment process and recording to ensure it was robust.

The service had enough staff to meet the needs of the people using the service. Staff had been safely recruited.

Staff supported people with their medicines. People told us they received their medicines on time. Staff had access to personal protective equipment and there were effective infection prevention and control measures in place.

Staff had received an induction and training to enable them to meet people's needs. We saw a system of spot checks and ongoing training was in place for staff in order to carry out their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were caring, kind and friendly. They provided care and support to people in a respectful and compassionate way.

The service carried out an assessment of each person's needs and how they liked to be cared for and care plans included guidance for staff on how to meet those needs.

There was a process in place for dealing with complaints which were dealt with effectively.

People's nutritional needs were met. They received support to eat and drink enough to maintain a balanced diet. No-one at the service was receiving end of life care.

The provider sought support and liaised with health and social care professionals when needed. As a result, staff met people's need safely and effectively.