Support Hands Domiciliary Care Ltd

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People received their medicines as prescribed and on time. We have made a recommendation about a persons as required medicines (PRN).

Risks to people's health and wellbeing had been assessed and recorded, although the information was not always comprehensive. Environmental risks to people and staff had not been completed.

People told us they felt safe and well cared for, calls were received on time and people were informed if staff were delayed.

Staff were recruited safely and knew how to keep people safe from harm and there were enough staff to deliver care to people.

People told us staff wore Personal Protective Equipment (PPE) when providing care and support.

People were supported to eat and drink enough to maintain a balanced diet. Meals and drinks of their choice were prepared for them.

Audits and quality assurance were in place but needed some improvement to ensure the service continually improved and provided positive outcomes for people.

People and their relatives told us they felt able to raise concerns and they would be listened and responded to.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.