Radis Community Care (Helen Court)

There was a new registered manager. We received positive feedback about the impact they had had since their arrival. They had worked to drive improvements such as updating care plans and promoting person- centred care. Audits and quality checks were practical and improved the care people received. Staff, people and their representatives felt able to raise concerns.

Support was tailored according to people's assessed needs. Staff supported people to maintain independent lives and continue living at home. Risk assessments were in place and recently updated care plans provided improved guidance about people's needs.

There were enough safely recruited staff to meet the needs of people using the service. The registered manager communicated well with other professionals to ensure care and staffing levels adapted to reflect people's changing needs.

Staff received an induction when they started work. Ongoing training was provided to the staff team to ensure their skills and knowledge remained up to date. Staff told us they felt well supported and morale had improved since the arrival of the new registered manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.