Living Well North Ltd
- Home care
- Dementia care
- Registered since 2023
- Leam Lane, Gateshead, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
13 months
since the latest rating was published.
33 of 34
rated home care services in Gateshead are rated Good, like this one.
Living Well North Ltd: inspection record
Rated Good in September 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Boomerang Healthcare Ltd Good, 0.1 miles away
- G Creative Support - Gateshead Service Good, 0.1 miles away
- RI E2E Homecare Requires improvement, 0.1 miles away
- G Helping Hands Gateshead Good, 0.1 miles away
- G Perfect Care - Gateshead Good, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 4 September 2025 (assessment visit 9 May 2025). Quoted under the Open Government Licence.
Date of Assessment: 29 July to 28 August 2025. The service is a care at home service registered to provide support to older people and younger adults, including people who may live with dementia, mental health, sensory impairment, eating disorder or physical disability needs. At the time of inspection there were 21 people using the service and of those people 8 were receiving the regulated activity personal care. This was the first rated inspection of the service. A registered manager was in place, who is registered with the Care Quality Commission and is legally responsible to ensure that the service is compliant with legal and regulatory requirements. There were enough staff with the necessary skills, qualifications and experience. However, improvements were needed to roster management to ensure people received consistent care from staff they knew. This would support better communication to ensure that staff and people were kept informed, including when staff were going to be late for a call.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People were treated with kindness and compassion. Staff protected their privacy and dignity. Staff received training to maintain quality care. People’s care records and medicines records did not all provide guidance to ensure people received safe and person-centred care. People were supported to ensure their health care needs were met. Most systems were effective and in place to protect people and ensure their safety. They were supported to take risks to improve their quality of life. However, some improvements were needed to staff recruitment, risk management and medicine management to ensure people’s safety. Systems were in place to monitor the quality and safety of the service; however some improvements were identified.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first inspection of this service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first inspection of this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
This is the first inspection of this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
This is the first inspection for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first inspection for this service. This key question has been rated good. This meant the service management and leadership were consistent. Leaders and the culture they created supported the delivery of of high-quality, person-centred care.
Questions to ask the service
- Safe was rated Requires improvement on 4 September 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Ian Wolstenholme
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Living Well North Ltd
- Ownership type
- Organisation
- Companies House number
- 12349589 (opens Companies House)
Getting help from Gateshead Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gateshead Council
- Ask for a care needs assessment
- Phone: 0191 433 7033, 24 hours a day, 7 days a week
- Contact adult social care online
- Support for carers
- Paying for care: Gateshead Council
Checked on the council's website, November 2026.
Common questions
- Does Living Well North Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Living Well North Ltd.
- When was Living Well North Ltd last inspected?
- The Care Quality Commission's latest rating for Living Well North Ltd was published on 4 September 2025.
- Who runs Living Well North Ltd?
- Living Well North Ltd is run by Living Well North Ltd.
- What is Living Well North Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 September 2025.
Contact
- Phone
- 0191 477 3559
- Address
- House On The Hill, Sunderland Road, Gateshead, NE10 9LR Map (opens Google Maps)
Compare nearby
- G Boomerang Healthcare Ltd Good, 0.1 miles away
- G Creative Support - Gateshead Service Good, 0.1 miles away
- RI E2E Homecare Requires improvement, 0.1 miles away
- G Helping Hands Gateshead Good, 0.1 miles away
- G Perfect Care - Gateshead Good, 0.1 miles away