Creative Support - Gateshead Service
- Home care
- Dementia care
- Registered since 2016
- Leam Lane, Gateshead, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2018.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
33 of 34
rated home care services in Gateshead are rated Good, like this one.
Creative Support - Gateshead Service: inspection record
Rated Good in September 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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Ratings published by the Care Quality Commission.
Compare nearby
- G Boomerang Healthcare Ltd Good, less than 0.1 miles away
- RI E2E Homecare Requires improvement, less than 0.1 miles away
- G Helping Hands Gateshead Good, less than 0.1 miles away
- G Perfect Care - Gateshead Good, less than 0.1 miles away
- G SureCare Gateshead Good, less than 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 8 September 2021. Quoted under the Open Government Licence.
Creative Support - Gateshead Service provides care and support in a 'supported living' setting, so that people can live as independently as possible. Care and housing are provided under separate contractual agreements. The Care Quality Commission does not regulate premises used for supported living. At the time of the inspection personal care was provided to two people. This inspection looked at the personal care and support provided.
What inspectors found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
Read the rest of CQC's summary
This service was able to demonstrate how they were meeting the underpinning principles of Right Support, Right Care, Right Culture. For instance, people led meaningful lives that included control, choice, and independence. Support was person-centred support, appropriate and inclusive.
People were safeguarded from the risk of abuse. They felt safe and confident with staff who supported them. Staff understood safeguarding procedures and the provider had appropriate policies and systems in place.
People's care plans were detailed. Staff knew people well and helped them make plans to achieve their goals and aspirations. Outcomes were good but some person-centred care planning needed updating and there was a consensus of professional opinion that staff needed to support a person more proactively. We have made a recommendation about this.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were patient and kind. People were involved in regular care planning reviews. Staff understood and acted on the best way to communicate with and involve people.
There was a positive culture at the service. Staff felt valued and spoke highly of their immediate management support.
There were comprehensive systems in place to assess, monitor and improve the quality of care being provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Lisa Donaldson
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 8 September 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Creative Support LimitedBrand: Creative Support Limited
- Ownership type
- Organisation
- Companies House number
- IP27440R (opens Companies House)
Creative Support Limited runs 59 services in England, 4 of them in the North East. 47 are rated Good or Outstanding, 4 are rated Requires improvement or Inadequate and 8 have no rating yet.
Other services run by Creative Support Limited
- O Creative Support - Doncaster Personalised Services Outstanding. Home care, Doncaster, Yorkshire and the Humber
- O Creative Support - Thistley Green Outstanding. Home care, Essex, East of England
- G Creative Support - 2, 3 and 4 Nightingale Close Good. Care home, Essex, East of England
- G Creative Support - Apsley Court Good. Home care, Bromley, London
Getting help from Gateshead Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gateshead Council
- Ask for a care needs assessment
- Phone: 0191 433 7033, 24 hours a day, 7 days a week
- Contact adult social care online
- Support for carers
- Paying for care: Gateshead Council
Checked on the council's website, November 2026.
Common questions
- Does Creative Support - Gateshead Service provide nursing care?
- The Care Quality Commission's register does not list nursing care for Creative Support - Gateshead Service.
- When was Creative Support - Gateshead Service last inspected?
- The Care Quality Commission's latest rating for Creative Support - Gateshead Service was published on 8 September 2021.
- Who runs Creative Support - Gateshead Service?
- Creative Support - Gateshead Service is run by Creative Support Limited. It runs 59 services in England, 4 of them in the North East.
- What is Creative Support - Gateshead Service's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 8 September 2021.
Contact
- Phone
- 0191 478 4952
- Address
- Room 40, Design Works Business Centre, William Street, Felling, Gateshead, NE10 0JP Map (opens Google Maps)
Compare nearby
- G Boomerang Healthcare Ltd Good, less than 0.1 miles away
- RI E2E Homecare Requires improvement, less than 0.1 miles away
- G Helping Hands Gateshead Good, less than 0.1 miles away
- G Perfect Care - Gateshead Good, less than 0.1 miles away
- G SureCare Gateshead Good, less than 0.1 miles away