SureCare Gateshead
- Home care
- Dementia care
- Registered since 2024
- Leam Lane, Gateshead, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 months
since the latest rating was published.
33 of 34
rated home care services in Gateshead are rated Good, like this one.
SureCare Gateshead: inspection record
Rated Good in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Boomerang Healthcare Ltd Good, less than 0.1 miles away
- G Creative Support - Gateshead Service Good, less than 0.1 miles away
- RI E2E Homecare Requires improvement, less than 0.1 miles away
- G Helping Hands Gateshead Good, less than 0.1 miles away
- G Perfect Care - Gateshead Good, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 17 March 2026 (assessment visit 15 January 2026). Quoted under the Open Government Licence.
We carried out an assessment of SureCare Gateshead between 29 January and 9 March 2026. We received telephone feedback from people and relatives on 4 February 2026, and then reviewed documents remotely. This was the first assessment since the service was registered. SureCare Gateshead provides personal care to people living in their own homes.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The provider had systems and processes to keep people safe, including safeguarding. Staff understood these and felt confident to report concerns. People had personalised care plans and risk assessments that supported safe, independent living. There were enough trained and competent staff to meet people’s needs, and staff worked well together. New staff were recruited safely. Medicines were well managed, and infection prevention and control arrangements were effective. People were supported to maintain their health and wellbeing and told us care had improved their quality of life.
Staff treated people as individuals and promoted their dignity, independence and choice. The provider made sure people could access information in ways that suited them and supported people to plan for the future.
Leaders promoted an open, inclusive and person-centred culture and were accessible to staff. Governance systems were effective in monitoring quality, learning from information and improving the service. The provider had a business continuity plan, although we found this required further development to give more detailed guidance about handling specific incidents. People, relatives and staff were encouraged to give feedback, and the service used this to improve.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery. -
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Lyndsay Mackay
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Tyne & Wear Care Services Ltd
- Ownership type
- Organisation
- Companies House number
- 14997831 (opens Companies House)
Getting help from Gateshead Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gateshead Council
- Ask for a care needs assessment
- Phone: 0191 433 7033, 24 hours a day, 7 days a week
- Contact adult social care online
- Support for carers
- Paying for care: Gateshead Council
Checked on the council's website, November 2026.
Common questions
- Does SureCare Gateshead provide nursing care?
- The Care Quality Commission's register does not list nursing care for SureCare Gateshead.
- When was SureCare Gateshead last inspected?
- The Care Quality Commission's latest rating for SureCare Gateshead was published on 17 March 2026.
- Who runs SureCare Gateshead?
- SureCare Gateshead is run by Tyne & Wear Care Services Ltd.
- What is SureCare Gateshead's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 March 2026.
Contact
- Phone
- 0191 694 1095
- Address
- Office B4, Design Works, William Street, Felling, Gateshead, NE10 0JP Map (opens Google Maps)
Compare nearby
- G Boomerang Healthcare Ltd Good, less than 0.1 miles away
- G Creative Support - Gateshead Service Good, less than 0.1 miles away
- RI E2E Homecare Requires improvement, less than 0.1 miles away
- G Helping Hands Gateshead Good, less than 0.1 miles away
- G Perfect Care - Gateshead Good, less than 0.1 miles away