Fanco LTD Rotherham

The leadership team ensured the organisation's vision and values were embedded throughout the service and consistently reflected in staff's day-to-day practice. Managers and staff embraced these values and were committed to providing high standards of care and support.

People's needs were assessed and plans were in place to manage risks to their safety. When incidents occurred, they were reported to the appropriate organisations for investigation.

The provider recruited staff safely. Staff received relevant training and supervision, giving them the skills they needed to do their jobs. Every member of staff told us they would be happy for a family member or friend to be supported by the service, reflecting their confidence in the quality of care provided.

Staff administered medicines safely, managed environmental risks and followed infection prevention and control procedures.

Staff supported people to maintain their independence and worked with other agencies when needed to promote their health and wellbeing.

Staff supported people to make their own decisions and understood how to apply the Mental Capacity Act. The registered manager had systems to support staff and monitor people's care. The provider used feedback from people and their relatives to improve the service.

The provider had clear roles, responsibilities, accountability systems and effective governance. These supported the delivery of good-quality, sustainable care, treatment and support. Leaders and staff promoted continuous improvement through innovation, learning and reflective practice, helping to improve people's outcomes and quality of life.