Prestige Nursing North Manchester

Effective safeguarding systems were in place, recruitment was robust and staffing levels appropriate to meet people's needs.

Risk assessments were detailed and up to date. Assessments were thorough, and care and support files included appropriate information.

Health and safety measures were in place and medicines systems were appropriate and effective.

There was a comprehensive staff induction, on-going training, supervisions and appraisals. Confidentiality and data protection systems were in place. The service promoted advocacy when appropriate.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were treated with dignity and respect and were encouraged to become as independent as possible. The service was committed to the principles of equality and diversity.

People told us the service was flexible and reliable. People were encouraged to pursue education, employment and leisure activities. People were fully involved in their care plans which were person-centred. Reviews of support were carried out regularly.

All information from the service could be produced in other forms, such as large print, braille, preferred language or in cassette form to make it as accessible as possible to all.

There was an up to date complaints procedure and complaints were addressed appropriately.

Health and social care professionals spoke highly of the service. The management team was stable and relatives, staff and other professionals described them as approachable.

Staff were well supported and relatives told us they could always contact someone if they needed assistance. Quality monitoring systems were robust and we saw evidence of excellent partnership working.

The service had good links with the local community and sponsored a number of local events to help raise money for and awareness of brain injuries.

Further information is in the detailed findings below

The five questions we ask about services and what we found