Affinity Supporting People (Greater Manchester & Merseyside)

People's needs were assessed, and care and support had been planned. However, we found that the quality of paperwork was varied. Although we saw some evidence of person centred plans, it was not consistent and we could see the service was in the process of implementing more in depth paperwork. People were provided with a nutritious and varied diet. Staff had received regular training and supervision to support

them to meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People told us staff were kind, caring, attentive and treated them with respect. We saw that staff had a good rapport with people and they were treated with dignity and respect. People received care which was responsive to their needs. The registered manager managed people's concerns and complaints appropriately and people told us they felt listened to.

The registered manager worked in partnership with a variety of agencies to ensure people received all the support they needed. Staff felt valued and well supported by the registered manager and the wider management team. The registered manager and provider completed regular audits and checks, which ensured appropriate levels of quality and safety were maintained at the home.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.