Affinity Supporting People (East Lancashire)

The service demonstrated how they were meeting the underpinning principles of Right support, right care, right culture.

Right Support People received person centred support and their needs were met. There were sufficient numbers of staff deployed to meet people's needs and ensure their safety. Staff were recruited safely, and relevant checks had been carried out. People were supported by staff who had been trained and were appropriately supervised. People's needs were assessed prior to the receipt of service. Care and support had been developed around individual assessed needs. Staff worked in a way which promoted people's independence. People were supported to access healthcare services to ensure their health needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported practice.

Right Care People were positive about the care and support they received. People were treated with dignity and respect, and their independence was encouraged. Staff understood how to protect people from poor care and abuse. People had personalised care plans which considered their needs and preferences.

People could take part in activities and pursue interests that were tailored to them. The staff gave people

opportunities to try new activities that enhanced and enriched their lives. Staff knew people well and communicated effectively with them to ensure they felt understood and valued.

Right Culture The provider promoted a person-centred culture which was focused on meeting people's individual needs. The manager was focused on providing a good quality service to people and was committed to the continuous improvement of the service. The manager and staff sought feedback and worked in partnership with others including health and social care professionals to ensure people received the support they needed.