Key2Support

Key2Support is a domiciliary care agency. It provides personal care to people living in their own houses and flats. At the time of our inspection the service was providing support to 107 people.

At our last inspection, we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At the time of our inspection there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they received safe care. Records showed that staff had been recruited safely and the staff we spoke with were aware of how to safeguard adults at risk. There were safe processes in place for the management and administration of medicines.

People told us staff visited them on time and stayed as long as they should. They told us they liked the staff who supported them and they were supported by staff they knew.

Staff received an effective induction and appropriate training which was updated regularly. People supported by the service and their relatives felt that staff were competent and had the knowledge and skills to meet their needs.

People received appropriate support with eating, drinking and their healthcare needs. Referrals were made to community health and social care professionals to ensure that people's needs were met.

People told us staff treated them with dignity and respected their right to privacy. They told us staff encouraged them to be independent and did not rush them when providing support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way; the policies and systems at the service supported this practice. Where people lacked the capacity to make decisions about their care, the service had taken appropriate action in line with the Mental Capacity Act 2005.

We saw evidence that people received care that reflected their needs, risks and preferences. People's care needs had been discussed with them and they were involved in everyday decisions about their care.

People being supported and their relatives told us they were happy with how the service was being managed. They found the registered manager and staff approachable. Staff told us the registered manager was approachable and they felt well supported.

The registered manager regularly sought feedback from people being supported and their relatives. We noted that people had expressed a high level of satisfaction about all areas of the service.

Audits and checks of the service were completed regularly. We found the checks completed were effective in ensuring that appropriate levels of quality and safety were maintained at the service.

Further information is in the detailed findings below.

The five questions we ask about services and what we found