Dynasty Brighton Branch (Domiciliary Care)
- Home care
- Dementia care
- Registered since 2023
- Central Brighton and Hove, Brighton and Hove, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
18 months
since the latest rating was published.
5 of 37
rated home care services in Brighton and Hove are rated Requires improvement, like this one.
Dynasty Brighton Branch (Domiciliary Care): inspection record
Rated Requires improvement in April 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Alpha May Care First (Good, less than 0.1 miles away) and Lifeways Brighton (Good, less than 0.1 miles away).
Nearest home care services:
- G Alpha May Care First Good, less than 0.1 miles away
- – Future Home Care Ltd Kent No overall rating, less than 0.1 miles away
- G Lifeways Brighton Good, less than 0.1 miles away
- G White Heart Care Services Good, 0.2 miles away
- RI Agincare UK Brighton Requires improvement, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 8 April 2025 (assessment visit 22 January 2025). Quoted under the Open Government Licence.
The assessment took place from 27 January 2025 to 11 February 2025. It was undertaken in response to concerns about the service and because it had not received a rating yet. Dynasty Brighton Branch is a domiciliary care service providing personal care to people living in their own homes. People’s needs varied greatly; they were supporting some people with a mild learning disability however were not a specialised service in this area. At the time of assessment, the service was providing personal care to 25 people. We announced the site visit to the provider 48 hours’ beforehand; this was because we needed to be sure the provider would be available to support this inspection. During this assessment, we found two breaches of the legal regulations in relation to staffing and governance. Staffing levels were not robust or consistent, which impacted on the reliability of care calls. It was reported that staff were quite regularly late to calls without any explanation. Staff did not receive robust supervision to discuss their concerns, and the documentation of training was not up to date. Governance systems were not always effective. The quality of the service was not effectively assessed and monitored. The leadership and management of the service was not always available or effective. We met with the provider to address these concerns and have asked them for an action plan in response to the issues found at this assessment. Care plans were person-centred and contained detailed of people’s needs and wishes. Risks had been assessed and there was clear guidance for staff to follow to support people be safe and as independent as possible.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. The service was in breach of legal regulation in relation to staffing.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. The service was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 8 April 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 8 April 2025. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 8 April 2025. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 8 April 2025. Ask to see how care plans are kept up to date, how complaints are handled.
Registration details
- Registered manager
- Jennifer Tetteh
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Dynasty Care Services Limited
- Ownership type
- Organisation
- Companies House number
- 12147211 (opens Companies House)
Dynasty Care Services Limited runs 2 services in England, 1 of them in the South East. 0 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by Dynasty Care Services Limited
- RI Domiciliary Care Croydon Requires improvement. Home care, Croydon, London
Getting help from Brighton and Hove City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Brighton and Hove City Council
- Ask for a care needs assessment
- Phone: 01273 29 55 55, Monday to Friday 9am to 1.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Brighton and Hove City Council
Checked on the council's website, November 2026.
Common questions
- Does Dynasty Brighton Branch (Domiciliary Care) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Dynasty Brighton Branch (Domiciliary Care).
- When was Dynasty Brighton Branch (Domiciliary Care) last inspected?
- The Care Quality Commission's latest rating for Dynasty Brighton Branch (Domiciliary Care) was published on 8 April 2025.
- Who runs Dynasty Brighton Branch (Domiciliary Care)?
- Dynasty Brighton Branch (Domiciliary Care) is run by Dynasty Care Services Limited. It runs 2 services in England, 1 of them in the South East.
- What is Dynasty Brighton Branch (Domiciliary Care)'s CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 8 April 2025.
Contact
- Phone
- 01273 862213
- Address
- Queensbury House Suite 304, 106 Queens Road, Brighton, BN1 3XF Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Alpha May Care First (Good, less than 0.1 miles away) and Lifeways Brighton (Good, less than 0.1 miles away).
Nearest home care services:
- G Alpha May Care First Good, less than 0.1 miles away
- – Future Home Care Ltd Kent No overall rating, less than 0.1 miles away
- G Lifeways Brighton Good, less than 0.1 miles away
- G White Heart Care Services Good, 0.2 miles away
- RI Agincare UK Brighton Requires improvement, 0.3 miles away