Agincare UK Brighton
- Home care
- Dementia care
- Registered since 2015
- Brighton, Brighton and Hove, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
5 of 37
rated home care services in Brighton and Hove are rated Requires improvement, like this one.
Agincare UK Brighton: inspection record
Rated Requires improvement in September 2021, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Alpha May Care First (Good, 0.3 miles away) and Lifeways Brighton (Good, 0.3 miles away).
Nearest home care services:
- G Alpha May Care First Good, 0.3 miles away
- RI Dynasty Brighton Branch (Domiciliary Care) Requires improvement, 0.3 miles away
- – Future Home Care Ltd Kent No overall rating, 0.3 miles away
- G Lifeways Brighton Good, 0.3 miles away
- – DCA Brighton Not yet rated, 0.3 miles away
What inspectors found
From the Care Quality Commission's inspection report published 14 September 2021. Quoted under the Open Government Licence.
About the service: Agincare UK Brighton is a domiciliary care agency. It provides personal care to approximately 170 people living in their own homes in the community. The service supports people living in Brighton and Hove. Agincare UK Brighton supports people with a range of health and social care needs, such as people with a physical disability, sensory impairment or people living with dementia.
Read the rest of CQC's summary
People's experience of using this service: People we spoke with gave us mixed feedback in respect to the care they received. They felt they were treated with kindness by their care workers and they felt safe. However, they did not feel the care received routinely met their needs and preferences. People's care visits were often late or early, and on occasion cut short.
We found issues with staffing levels and the deployment of staff. Many of the issues in respect to staffing levels had been caused by the COVID-19 pandemic, with staff being off sick or needing to self-isolate.
Staffing levels and sickness had impacted negatively on systems designed for scheduling care visits. This meant that staff were not always able to routinely attend to people's care calls on time and stay for the amount of time they were scheduled for. People's assessed needs or preferences were not always met and they did not receive continuity of care.
People's feedback was mixed in respect to feeling the service was well managed. Some people were happy with the care they received. However, others did not feel routinely involved in their care, or feel their concerns and issues were acted upon.
The provider was aware of the issues we identified at this inspection and had started to implement changes to drive improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- Safe was rated Requires improvement on 14 September 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 14 September 2021. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 14 September 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Agincare UK LimitedBrand: Agincare
- Ownership type
- Organisation
- Companies House number
- 06099679 (opens Companies House)
Agincare UK Limited runs 31 services in England, 7 of them in the South East. 20 are rated Good or Outstanding, 4 are rated Requires improvement or Inadequate and 7 have no rating yet.
Other services run by Agincare UK Limited
- O Agincare UK Edward Jenner Court Outstanding. Home care, South Gloucestershire, South West
- G Agincare Oxford Good. Home care, Oxfordshire
- G Agincare UK Andover Good. Home care, Hampshire
- G Agincare UK Bridport Good. Home care, Dorset, South West
Getting help from Brighton and Hove City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Brighton and Hove City Council
- Ask for a care needs assessment
- Phone: 01273 29 55 55, Monday to Friday 9am to 1.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Brighton and Hove City Council
Checked on the council's website, November 2026.
Common questions
- Does Agincare UK Brighton provide nursing care?
- The Care Quality Commission's register does not list nursing care for Agincare UK Brighton.
- When was Agincare UK Brighton last inspected?
- The Care Quality Commission's latest rating for Agincare UK Brighton was published on 14 September 2021.
- Who runs Agincare UK Brighton?
- Agincare UK Brighton is run by Agincare UK Limited. It runs 31 services in England, 7 of them in the South East.
- What is Agincare UK Brighton's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 14 September 2021.
Contact
- Phone
- 01273 327565
- Address
- 170 North Street, Brighton, BN1 1EA Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Alpha May Care First (Good, 0.3 miles away) and Lifeways Brighton (Good, 0.3 miles away).
Nearest home care services:
- G Alpha May Care First Good, 0.3 miles away
- RI Dynasty Brighton Branch (Domiciliary Care) Requires improvement, 0.3 miles away
- – Future Home Care Ltd Kent No overall rating, 0.3 miles away
- G Lifeways Brighton Good, 0.3 miles away
- – DCA Brighton Not yet rated, 0.3 miles away