Excel Care Management Services Ltd
- Home care
- Dementia care
- Registered since 2010
- Leigh, Wigan, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
First rated Requires improvement in 2016, most recently Requires improvement in August 2026.
2 months
since the latest rating was published.
2 of 31
rated home care services in Wigan are rated Requires improvement, like this one.
Excel Care Management Services Ltd: inspection record
Rated Requires improvement in August 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: IAS 71-73 Church St (Good, 0.2 miles away) and Ashwood Care Leigh (Good, 0.2 miles away).
Nearest home care services:
- – re-vite Healthcare Solutions Limited Not yet rated, 0.1 miles away
- G IAS 71-73 Church St Good, 0.2 miles away
- G Ashwood Care Leigh Good, 0.2 miles away
- G Cherish UK Ltd Good, 0.2 miles away
- G Imagine Act And Succeed - 110 Chapel Street Good, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 5 August 2026 (assessment visit 13 April 2026). Quoted under the Open Government Licence.
Date of the assessment: 19 May – 22 June 2026.
Excel Care Management Services Ltd. is a domiciliary care agency registered with the Care Quality Commission (CQC) to provide personal care and support to people living in their own homes. At the time of this assessment 195 people were receiving personal care.
- Safe No rating
- Well-led No rating
Read the rest of CQC's summary
The provider was previously in breach of the legal regulations in relation to good governance and safe care and treatment. The provider remained in breach of these regulations on this inspection.
The provider did not manage medicines in line with best practice. This has been a key feature in multiple previous inspections and improvements had not been made.
The provider did not comply with the Oliver McGowan Code of Practice. The Oliver McGowan Code of Practice sets the legal standards for learning disability and autism training for all CQC registered health and social care providers and their staff that all health and social care providers must follow. We found there were several staff who had not completed the autism or learning disability training, despite this being outlined as a concern at the last inspection. Similarly, the providers electronic call monitoring data (which captures information of when staff have attended people’s homes and when they have left) revealed concerns regarding a large proportion of calls being late.
The oversight of procedures associated with safeguarding concerns lacked consistency. People’s risks were not always identified or documented appropriately by the provider.
The provider’s governance systems and processes were not robust. The provider had not focused on ensuring improvements were made following the last inspection and some staff told us there was an unfavourable culture.
However, some improvements had been made. The provider was investigating incidents in detail and sharing learning and some aspects of care plans were much more detailed. The provider had appropriate systems and processes in place to make sure people’s environments and equipment were safe and no concerns were raised regarding infection, prevention and control.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of the legal regulation in relation to the way people’s medicines were managed.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of the legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 5 August 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 5 August 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Fiona Rowley
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 12 April 2023. Latest assessment published 5 August 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 06851780 (opens Companies House)
Getting help from Wigan Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wigan Council
- Ask for a care needs assessment
- Phone: 01942 828777, Monday to Friday 8.45am to 5pm. Urgent enquiries outside these hours (24 hours a day): same number
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Excel Care Management Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Excel Care Management Services Ltd.
- When was Excel Care Management Services Ltd last inspected?
- The Care Quality Commission's latest rating for Excel Care Management Services Ltd was published on 5 August 2026.
- Who runs Excel Care Management Services Ltd?
- Excel Care Management Services Ltd is run by Excel Care Management Services Ltd.
- What is Excel Care Management Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 5 August 2026.
Contact
- Phone
- 01942 883970
- Address
- 112 Bradshawgate, Leigh, WN7 4NB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: IAS 71-73 Church St (Good, 0.2 miles away) and Ashwood Care Leigh (Good, 0.2 miles away).
Nearest home care services:
- – re-vite Healthcare Solutions Limited Not yet rated, 0.1 miles away
- G IAS 71-73 Church St Good, 0.2 miles away
- G Ashwood Care Leigh Good, 0.2 miles away
- G Cherish UK Ltd Good, 0.2 miles away
- G Imagine Act And Succeed - 110 Chapel Street Good, 0.4 miles away