Cherish UK Ltd

People's experience of using this service: We carried out this inspection on 16,18 and 22 July 2019. At the time of the inspection there were approximately 230 people using the service across the Wigan areas of Atherton, Ashton, Golbourne and Lowton.

People were supported to access the local community and participate in activities of their choice. We saw a number of examples where the staff team had gone 'above and beyond' expectations of them to ensure people could continue to pursue their hobbies and interests.

People said they felt safe using the service, with staff demonstrating a good understanding about how to protect people from the risk of harm.

People received their medicines safely.

Staff were recruited safely, with appropriate checks carried out to ensure risks were minimised.

There were enough staff to care for people safely.

Accidents and incidents were monitored and any actions taken to prevent future re-occurrence were recorded.

People received the support they needed to eat and drink.

Appropriate systems were in place regarding the Mental Capacity At (2005).

People using the service and visiting relatives made positive comments about the care provided by Cherish UK. The feedback we received from people we spoke with was that staff were kind and caring towards people.

People said they felt treated with dignity and respect and staff promoted their independence as required.

Complaints were handled appropriately. Compliments were also recorded about the quality of service provided.

Audits and quality assurance systems were in place at both managerial and provider level.

The feedback we received about management and leadership was positive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk