Cherish UK Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. We visited three people who were able to access health and social care community based facilities. With help from staff, they maintained contact with and visited their loved ones. Staff had good knowledge of people's personalities and abilities. Staff were aware of people's likes, wishes and wants and this was reflected in their home environments. We observed people were confident in sharing their views and opinions with staff.

Safe recruitment practices were consistently documented. Safeguarding procedures were in place to protect people from the risk of abuse by staff who understood and were trained on how to recognise and respond to concerns. Infection control systems and audits continued to ensure a clean environment for people. Staff had access to suitable amounts of appropriate personal protective equipment to minimise the spread of infection. Not all staff were participating in regular testing for the COVID-19 virus.

The management team were clear about their roles and responsibilities. They worked in partnership with a variety of agencies to ensure people's health and social needs were met. They provided additional support to promote people's physical and mental health. The registered manager used a variety of methods to assess and monitor the quality of the service. This ensured the service continued to be monitored and improve.