PHH Care Ltd
- Home care
- Dementia care
- Registered since 2023
- Stone, Buckinghamshire, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
2 months
since the latest rating was published.
12 of 67
rated home care services in Buckinghamshire are rated Requires improvement, like this one.
PHH Care Ltd: inspection record
Rated Requires improvement in September 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Angels Care Agency Limited (Good, less than 0.1 miles away) and COOCI Associates LLP (Good, 0.3 miles away).
Nearest home care services:
- G Angels Care Agency Limited Good, less than 0.1 miles away
- – Mantle Care LTD - Main Office Not yet rated, less than 0.1 miles away
- – Nurses Alliance Limited Not yet rated, less than 0.1 miles away
- – Flomut Ltd Not yet rated, 0.2 miles away
- G COOCI Associates LLP Good, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 2 September 2026 (assessment visit 23 June 2026). Quoted under the Open Government Licence.
Date of Assessment: 6 July 2026 to 5 August 2026. PHH Care Ltd is a domiciliary care agency which provides personal care to people in their own homes.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
CQC only inspect where people receive personal care. This is help with tasks relating to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment 21 people were in receipt of the regulated activity personal care.
We found 2 breaches of the legal regulations in relation to safe care and treatment and good governance.
The provider did not always have effective systems to identify, assess and manage risks. Risk assessments were not always in place, up to date or sufficiently detailed and medicines management was not always safe.
The provider could not always demonstrate staff were appropriately trained and competent for the tasks they were undertaking. Staff knew people well and adapted care to meet individual needs.
Potential safeguarding concerns were not always recognised or escalated appropriately, lessons learned were not consistently documented, and notifiable safeguarding incidents had not always been reported to the Commission as required.
The provider's governance systems were not sufficiently robust to ensure risks were identified, assessed and managed effectively.
Staff demonstrated a good understanding of people's preferences, routines and communication needs, and there was evidence of positive partnership working with healthcare professionals to support people's wellbeing.
We have asked the provider for an action plan in response to breaches of regulations to enable us to monitor progress within the service.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
of avoidable harm.
The service was in breach of legal regulation in relation to safe care and treatment and the ways people’s medicines were managed.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 2 September 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 2 September 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 2 September 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Chisomo Jumbe
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- PHH Care Ltd
- Ownership type
- Organisation
- Companies House number
- 14337048 (opens Companies House)
Getting help from Buckinghamshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Buckinghamshire Council
- Ask for a care needs assessment
- Phone: 01296 383 204
- Support for carers
- Paying for care: Buckinghamshire Council
Checked on the council's website, November 2026.
Common questions
- Does PHH Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for PHH Care Ltd.
- When was PHH Care Ltd last inspected?
- The Care Quality Commission's latest rating for PHH Care Ltd was published on 2 September 2026.
- Who runs PHH Care Ltd?
- PHH Care Ltd is run by PHH Care Ltd.
- What is PHH Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 2 September 2026.
Contact
- Phone
- 07927 436437
- Address
- Unit 10, Edison Workspace, 52 Edison Road, Aylesbury, HP19 8TE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Angels Care Agency Limited (Good, less than 0.1 miles away) and COOCI Associates LLP (Good, 0.3 miles away).
Nearest home care services:
- G Angels Care Agency Limited Good, less than 0.1 miles away
- – Mantle Care LTD - Main Office Not yet rated, less than 0.1 miles away
- – Nurses Alliance Limited Not yet rated, less than 0.1 miles away
- – Flomut Ltd Not yet rated, 0.2 miles away
- G COOCI Associates LLP Good, 0.3 miles away