Homecare Solutions Ltd

People's experience of using this service: We have made a recommendation to ensure the registered manager strengthens their quality assurance systems. Although we were told audits and quality assurance checks were completed, these were not always clearly documented.

Spot checks and competency assessments of staff carrying out their work were completed and staff meetings took place to enable staff to share their views about the service.

People told us they felt safe using the service and staff displayed good knowledge about how to protect people from the risk of harm. People told us they received their medicines as prescribed and staff were also recruited safely, with appropriate checks carried out when their employment commenced.

There were enough staff to care for people safely, with staff and people using the service telling us current staffing arrangements were sufficient and their rotas were well managed. Accidents and incidents were monitored and any actions taken to prevent future re-occurrence were recorded.

People received the support they needed to eat and drink. Staff told us they were happy with the level of training, support and supervision available to develop them in their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People said they felt treated with dignity and respect and staff promoted their independence as required.

No complaints had been made about the service, although we found appropriate systems were in place should any be received. A number of compliments were also made about the service from people who used the service and families.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk