BeeCared4 Limited

Recruitment checks were robust to ensure staff were suitable to work with vulnerable adults. Staff had the necessary safety checks in place before starting work and completed a full induction.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did support this practice. The service relied upon the local authority completing mental capacity assessments and best interest decisions prior to people receiving support from the service.

Care plans were detailed and person-centred. Changes to people's care plans were actioned and communicated immediately. Live links to mobile devices ensured staff, people and their relatives could access information and updates at any time. Complaints and concerns were addressed and responded to in line with the provider's policy.

The timing of people's care visits were not always consistent. The registered manager explained over the COVID-19 pandemic the service had struggled with retaining staff members, which has had an impact on regular call times and continuity of staff.

We received mixed feedback from people and their relatives in relation to the wider management of the service and the quality of care received. We informed the registered manager of the mixed feedback who assured us they would address the concerns. People and relatives provided us mixed feedback about staff members wearing PPE. We informed the registered manager of the mixed feedback, who assured us staff meetings had been arranged to discuss the concerns. Increased staff spot checks and re-training had also been implemented.

Staff had received training in equality and diversity. People were treated with dignity and respect. People's right to privacy and dignity was respected. People's views and decisions about care were incorporated when their care packages were devised. People and their relatives told us they were involved in making decisions about their day to day care. The service encouraged people to live as independently as possible and their care planning reflected this.

Governance systems were in place to monitor the standard of care people received. Staff praised the registered manager and wider management team, they felt supported in their roles. The culture was open and inclusive. Staff said they enjoyed their roles and the culture between staff and people was positive. The registered manager worked effectively in partnership with other health and social care organisations and networks to build connections and achieve better outcomes for people using the service.