Green Care Contracts Limited

People's experience of using this service: People received care from regular staff who were appropriately trained. This continuity of care was appreciated by the people. Feedback from people and relatives we spoke to told us that staff always visited and had never missed a call. On a few occasions staff had arrived later than planned, but the people were always informed of this, and felt reassured that care staff would attend.

People confirmed that staff carried identification and wore uniform, so they were confident in who was visiting. People told us they were treated with dignity, were spoken with in a respectful way and the staff were kind.

People and relatives knew the registered manager and were confident in the management of the service. People received a comprehensive Service User Handbook with details about the service they could expect to receive. People were provided with information on how to make a complaint and systems were in place to respond appropriately.

People confirmed the registered manager visited them for the initial care assessment and the regular reviews of their care. People told us they were involved in their care planning and discussed their needs, which made the care person-centred. The registered manager was hands-on, working alongside staff to observe and monitor the care provided, with spot checks to ensure standards were maintained.

Staff received regularly supervision and met as a group for staff meetings. Staff were positive about the training and the support received from the registered manager. Staff told us they enjoyed working for the service.

Feedback from an external professional was positive, stating that communication with the service was good and referrals were made in a timely manner.