Clover Support Group

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People were protected from the risk of infection and the provider had put appropriate measures in place to manage the risk of COVID-19.

Staff received an induction and training relevant to their role and the registered manager monitored staff training to ensure it remained up to date. Staff told us they felt supported and valued by the registered manager.

People were supported by a small consistent staff team who knew them well and their care was personalised. People told us the staff were kind and caring in their support. The provider responded promptly to people's changing needs to ensure they were able to support them safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, relatives and staff told us they felt comfortable raising any concerns with the registered manager and were confident these would be acted upon appropriately.

The provider had systems in place to monitor the quality and safety of the service and worked effectively alongside other health professionals to meet people's needs. People and relatives spoke positively about the culture and management of the service.