Bee's Care Agency Limited

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were safe and protected from avoidable harm. Risks associated with people’s care were managed well. People were protected from the risks of abuse and neglect. There were sufficient numbers of staff to ensure all care calls were attended to. There were systems in place to ensure the robust recruitment of staff.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care. People told us they appreciated the support from staff and felt staff were kind and caring. One person told us, “I think it speaks volumes that I have been with them for this amount of time, and I have never thought I want to change.”

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery. The provider and staff ensured they tailored the care and support in response to people’s individual needs. One member of staff fed back, “Helping people and making a difference is very rewarding.”

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. The provider and staff acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate. Staff were complimentary about the leaders at the service. One member of staff fed back, “[The provider] is a great listener, a great, great person with a big heart and very genuine. She goes out of her way for staff and service users. She's loyal to her staff.”