A1 Healthcare Solutions
- Home care
- Dementia care
- Registered since 2023
- Chatham, Medway, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
9 months
since the latest rating was published.
15 of 42
rated home care services in Medway are rated Requires improvement, like this one.
A1 Healthcare Solutions: inspection record
Rated Requires improvement in January 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Baines Care Ltd (Good, 0.3 miles away) and Bee's Care Agency Limited (Good, 0.4 miles away).
Nearest home care services:
- – Livingwell Services Ltd Not yet rated, 0.2 miles away
- – GUTU No overall rating, 0.3 miles away
- – Rayron Care Limited Not yet rated, 0.3 miles away
- – MEMADAY CARE LIMITED Not yet rated, 0.3 miles away
- RI Adonai Healthcare Services Requires improvement, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 30 January 2026 (assessment visit 17 November 2025). Quoted under the Open Government Licence.
Date of assessment:Monday 1st December to 11th December 2025.
A1 Healthcare Solutions is a domiciliary care agency providing personal care to people living in their own homes. This was the first assessment for this registered service.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
People told us they felt safe and were treated with kindness and respect. Staff promoted independence and choice, and care was tailored to individual preferences, including cultural and religious needs. Feedback from people and relatives was positive, describing staff as compassionate and professional.
People’s outcomes were positive, and staff worked well with families and professionals to support health and well-being. Consent was sought before care, and staff understood the Mental Capacity Act. Quality assurance processes and audits were in place, and people were involved in reviews.
However,medicines were not consistently managed safely, and care plans lacked sufficient detail for complex tasks such as catheter care and hoisting. Planning for future care, including end-of-life wishes and contingency arrangements, was limited. Governance systems were not always robust, and improvements identified through audits were not always implemented promptly. Training gaps remained in specialist areas including equality and diversity.
The agency operated on a small scale, supporting two individuals, with the registered manager responsible for completing care calls. At the time of inspection, this arrangement did not result in any direct harm to service users.The provider demonstrated a positive culture and commitment to person-centered care, but improvements were needed in risk management, medication protocols, care planning, and governance to ensure consistent safe practice and sustainability as the service grows.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.This is the first assessment for this service. This key question has been ratedrequiresimprovement.Requires improvement: This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
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Effective
Good
Effective – this means we looked for evidence that people’s care,treatmentand support achieved good outcomes and promoteda good qualityof life, based on best available evidence.This is the first assessment for this service. This key question has been ratedgood.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness,dignityand respect.This is the first assessment for this service. This key question has been ratedgood.This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.This is the first assessment for this service. This key question has been ratedas good.This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.This is the first assessment for this service. This key question has been ratedasrequires improvement.This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
Questions to ask the service
- Safe was rated Requires improvement on 30 January 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 30 January 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Adebukunola Alao-Adejumo
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- A1 Healthcare Solutions Ltd
- Ownership type
- Organisation
- Companies House number
- 12900449 (opens Companies House)
Getting help from Medway Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Medway Council
- Ask for a care needs assessment
- Phone: 01634 334 466
- Support for carers
- Paying for care: Medway Council
Checked on the council's website, November 2026.
Common questions
- Does A1 Healthcare Solutions provide nursing care?
- The Care Quality Commission's register does not list nursing care for A1 Healthcare Solutions.
- When was A1 Healthcare Solutions last inspected?
- The Care Quality Commission's latest rating for A1 Healthcare Solutions was published on 30 January 2026.
- Who runs A1 Healthcare Solutions?
- A1 Healthcare Solutions is run by A1 Healthcare Solutions Ltd.
- What is A1 Healthcare Solutions's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 30 January 2026.
Contact
- Address
- 65 Ordnance Street, Chatham, ME4 6SB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Baines Care Ltd (Good, 0.3 miles away) and Bee's Care Agency Limited (Good, 0.4 miles away).
Nearest home care services:
- – Livingwell Services Ltd Not yet rated, 0.2 miles away
- – GUTU No overall rating, 0.3 miles away
- – Rayron Care Limited Not yet rated, 0.3 miles away
- – MEMADAY CARE LIMITED Not yet rated, 0.3 miles away
- RI Adonai Healthcare Services Requires improvement, 0.3 miles away