Baines Care Ltd
- Home care
- Dementia care
- Registered since 2018
- Chatham, Medway, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
25 of 42
rated home care services in Medway are rated Good, like this one.
Baines Care Ltd: inspection record
Rated Good in May 2021, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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About the service
From the Care Quality Commission's inspection report published 15 May 2021. Quoted under the Open Government Licence.
Baines Care Limited is a domiciliary agency providing care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection Baines Care were providing personal care to 36 adults and older people.
What inspectors found
People told us they felt happy with the service being provided. One person said, "Since I have been with [Baines Care Ltd] I have not had any complaint whatsoever." People knew care staff well and who the provider and registered manager of the service were.
Read the rest of CQC's summary
Staff told us, "It's a great place to work. I'm very supported. [The registered manager] is approachable and fair to all of us. I enjoy being out and about, speaking and seeing all my service users. Its one of the few care agencies I have worked for where I have regular people to see. Which is good for me, but especially beneficial to the people who use this service."
People had their care needs assessed appropriately. These were reviewed regularly and updated if there were changes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Risks had been identified and there were detailed actions to keep people as safe. Staff had been safely recruited and there were appropriate numbers to carry out people's assessed care and support. People we spoke to said that they felt safe and staff knew what to do to ensure this continued.
The provider and registered manager promoted an open and transparent culture within the service and feedback from people we spoke to supported this.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Marie Smith-Lapper
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 15 May 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Baines Care Limited
- Ownership type
- Organisation
- Companies House number
- 11362682 (opens Companies House)
Getting help from Medway Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Medway Council
- Ask for a care needs assessment
- Phone: 01634 334 466
- Support for carers
- Paying for care: Medway Council
Checked on the council's website, November 2026.
Common questions
- Does Baines Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Baines Care Ltd.
- When was Baines Care Ltd last inspected?
- The Care Quality Commission's latest rating for Baines Care Ltd was published on 15 May 2021.
- Who runs Baines Care Ltd?
- Baines Care Ltd is run by Baines Care Limited.
- What is Baines Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 15 May 2021.
Contact
- Phone
- 01634 846246
- Address
- 8 Jenkins Dale, Chatham, ME4 5RB Map (opens Google Maps)
Compare nearby
- – Lighthouse PVT Ltd Not yet rated, 0.2 miles away
- – Livingwell Services Ltd Not yet rated, 0.2 miles away
- – GUTU No overall rating, 0.2 miles away
- RI A1 Healthcare Solutions Requires improvement, 0.3 miles away
- – Kisumen Care Services Ltd Not yet rated, 0.3 miles away