Deway Care Limited
- Home care
- Registered since 2023
- Watford, Hertfordshire, East of England
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
No rating
No ratings have been published for this service yet.
86%
of rated home care services in Hertfordshire are Good or Outstanding (86% across the East of England, 88% across England).
Deway Care Limited: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Concept Care Solutions Ltd (Good, 0.1 miles away) and New Shepherd Care Limited (Good, 0.1 miles away).
Nearest home care services:
- – Walfinch Watford and Hemel Hempstead Not yet rated, less than 0.1 miles away
- G Concept Care Solutions Ltd Good, 0.1 miles away
- G New Shepherd Care Limited Good, 0.1 miles away
- – GoodOaks Homecare – Watford Not yet rated, 0.1 miles away
- G Helping Hands Watford Good, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 11 June 2026 (assessment visit 7 April 2026). Quoted under the Open Government Licence.
Inspection activity took place between 16 April and 12 May 2026.
Deway Care Limited is a domiciliary care agency providing personal care to older people, some of whom are living with dementia. At the time of our inspection 15 people were supported. This was the first inspection of this service. A fully comprehensive inspection was carried out by 1 inspector and 1 expert by experience covering all key questions and quality statements. We received feedback from 3 staff, 2 people who use the service and 7 relatives. We found the service was in breach of regulations in relation to recruitment, safe care and treatment and governance.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The provider had not ensured safe recruitment procedures were always followed. They were reliant on agency staff, and this had affected the timeliness and consistency of visits.
People’s medicines were not always managed well, and not all risk assessments were completed. The provider had systems for incident reporting and safeguarding, but we were not assured all incidents and concerns were recorded. Staff followed infection prevention practices.
People’s needs were assessed and reviewed by staff and care plans reflected what mattered to them, including support with food and drink. Staff understood the importance of seeking consent.
Staff treated people with kindness, compassion and respect, and their privacy and dignity were maintained. Feedback from people and relatives was consistently positive, describing staff as caring, friendly and attentive. Staff promoted people’s independence and supported them to make choices.
Staff were supported through regular supervision, where they were able to raise concerns, reflect on practice and request training. Staff told us they felt well supported.
People’s care records reflected their physical, mental, sensory and social needs. Communication needs were identified and recorded, and people were supported to share feedback and raise concerns, although experiences of follow‑up action were mixed.
The provider’s processes to monitor the service were not always effective. Their audits had not identified issues found during the inspection, including missing risk assessments, medicines documentation concerns, training gaps and incomplete visit records.
The provider had a quality improvement plan focused on recruitment, reducing agency use, staff wellbeing and feedback, and responded positively to inspection findings with plans to address identified issues.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated requires improvement: This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulations in relation to recruitment and safe care and treatment related to risk assessments and medicines management.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated
good: This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated
good: This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. This key question has been rated requires improvement: This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Adetutu Afe
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Deway Care Limited
- Ownership type
- Organisation
- Companies House number
- 12254439 (opens Companies House)
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Deway Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Deway Care Limited.
- When was Deway Care Limited last inspected?
- The Care Quality Commission's latest rating for Deway Care Limited was published on 11 June 2026.
- Who runs Deway Care Limited?
- Deway Care Limited is run by Deway Care Limited.
- What is Deway Care Limited's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01708 981452
- Address
- 77-79, High Street, Watford, WD17 2DJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Concept Care Solutions Ltd (Good, 0.1 miles away) and New Shepherd Care Limited (Good, 0.1 miles away).
Nearest home care services:
- – Walfinch Watford and Hemel Hempstead Not yet rated, less than 0.1 miles away
- G Concept Care Solutions Ltd Good, 0.1 miles away
- G New Shepherd Care Limited Good, 0.1 miles away
- – GoodOaks Homecare – Watford Not yet rated, 0.1 miles away
- G Helping Hands Watford Good, 0.1 miles away