Helping Hands Watford

Staff received training in key areas, and plans were in place to source further training for staff. Staff received support to enable them to carry out their roles effectively. New staff received an induction and shadowed the management team as part of this. Systems were in place to ensure information to support people was shared and discussed appropriately with health professionals, where necessary.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Consent to care was sought and staff understood people's rights to make their own decisions.

People told us staff were kind and caring. People had built meaningful relationships with staff and felt they were listened to. Staff were aware of the importance of promoting people's dignity and maintaining their privacy.

People's needs were assessed before they began to use the service and care plans were developed from this information. People felt the service responded to their needs in a way that met their preferences. A system was in place for responding to people's concerns and complaints. People felt confident to raise any concerns. No person required end of life care at the time of inspection, however training was planned to be provided to staff in case people needed this support .

People, their relatives and staff felt the service was well led. Quality assurance systems identified where the service needed to improve and ensured the service was safely managed. Improvements around training, and rostering people's care calls were known and being reviewed. The registered manager was responsive to any issues raised during the inspection and demonstrated a passion and enthusiasm for driving improvements where identified.

You can read the report from this comprehensive inspection, by selecting the 'all reports' link for Helping Hands Watford on our website at www.cqc.org.uk.