Disability Action Yorkshire

There was a positive culture of analysis and looking for lessons that could be learned or improvements that could be made. Staff understood their safeguarding responsibilities and were confident that any concerns they raised would be dealt with promptly and appropriately. Risks were well managed, and care plans and risk assessments were person-centered. All required recruitment checks were in place, and staff received the training and support they needed to carry out their roles effectively. Medicines were managed and administered safely.

Care records included detailed information about people’s health conditions and how these might affect them. Managers provided staff with additional training about people’s health conditions, so that staff understood how this might impact the person.

Staff spoke respectfully about the people they supported and spoke about people in a kind and caring way. A staff member told us, “I love my job. We help people. If people are happy; it makes me happy.” People’s personal, cultural, social and religious needs were understood and respected. Staff told us they enjoyed working for the provider and that there was a very good culture and supportive teamwork. A staff member said, “We work well together; it’s about working as a team.”

Staff received training in equality and diversity. There was a system in place for responding to any concerns or complaints.

The provider and registered manager were very committed to providing responsive, personalised care and support. Staff we spoke with shared that commitment. A staff member told us, “I really enjoy my job. I enjoy coming to work. The staff are amazing, and the customers are brilliant.”

The provider and managers had good oversight and knowledge of the service. There was a range of quality monitoring and auditing in place. Everyone we spoke with was very positive about the registered manager and the way the service was organised and run. A staff member said, “Managers are all nice. They are concerned about you; they check if you’re ok.”