Linday Office
- Home care
- Registered since 2014
- Selly Park, Birmingham, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Requires improvement at every inspection since 2015.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
37 of 162
rated home care services in Birmingham are rated Requires improvement, like this one.
Linday Office: inspection record
Rated Requires improvement in April 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: PSA Home Care Ltd (Good, 0.7 miles away) and Brain Injury Rehabilitation Trust - Bristol Road (Good, 1 mile away).
Nearest home care services:
- G PSA Home Care Ltd Good, 0.7 miles away
- G Brain Injury Rehabilitation Trust - Bristol Road Good, 1 mile away
- – Victorious Living Care Limited Not yet rated, 1.1 miles away
- G Helping Hands Birmingham Good, 1.2 miles away
- – Innovate Domiciliary Care Ltd Not yet rated, 1.2 miles away
About the service
From the Care Quality Commission's inspection report published 5 April 2023. Quoted under the Open Government Licence.
Linday is a domiciliary care agency providing the regulated activity of personal care. At the time of our inspection there were 26 people using the service. The service provides support to adults of all ages, people with a learning disability and people with mental health needs.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Right Culture: Audit systems in place had identified areas to improve the quality of the service. However, they had not been consistently implemented to maintain those improvements. People's needs and preferences were highlighted in their care plans for staff to follow. However, some care plans lacked detailed instructions for staff to follow regarding certain medical conditions. There were no reported missed calls, however there lacked some consistency from staff to inform people when they were running late. The registered manager understood their responsibilities. People's needs were assessed prior to them receiving care and support from the service.
Read the rest of CQC's summary
Right Support: Staff were recruited once they had cleared their security checks. Staff received training to support people safely. People were protected from the risk of abuse because staff knew their legal responsibilities to keep people safe. Risks to people had been assessed and people's care plans had been reviewed and updated. Staff supported people to maintain their health and wellbeing by accessing healthcare services.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: Staff understood how to promote people's independence and ensured the care they provided treated people with dignity and respect. People were supported to express their views. People's communication
needs had been considered and met. Overall, people's medicines were managed safely. The provider had sufficient infection, prevention and control measures in place and staff had access to a good supply of personal protective equipment.
Questions to ask the service
- Safe was rated Requires improvement on 5 April 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 5 April 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Linda Oluwabunmi
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 5 April 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Linday Multi Services Limited
- Ownership type
- Organisation
- Companies House number
- 08871623 (opens Companies House)
Getting help from Birmingham City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Birmingham City Council
- Ask for a care needs assessment
- Phone: 0121 303 1234
- Contact adult social care online
- Support for carers
- Paying for care: Birmingham City Council
Checked on the council's website, November 2026.
Common questions
- Does Linday Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Linday Office.
- When was Linday Office last inspected?
- The Care Quality Commission's latest rating for Linday Office was published on 5 April 2023.
- Who runs Linday Office?
- Linday Office is run by Linday Multi Services Limited.
- What is Linday Office's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 5 April 2023.
Contact
- Phone
- 0330 122 7018
- Address
- 648 Bristol Road, Selly Oak, Birmingham, B29 6BJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: PSA Home Care Ltd (Good, 0.7 miles away) and Brain Injury Rehabilitation Trust - Bristol Road (Good, 1 mile away).
Nearest home care services:
- G PSA Home Care Ltd Good, 0.7 miles away
- G Brain Injury Rehabilitation Trust - Bristol Road Good, 1 mile away
- – Victorious Living Care Limited Not yet rated, 1.1 miles away
- G Helping Hands Birmingham Good, 1.2 miles away
- – Innovate Domiciliary Care Ltd Not yet rated, 1.2 miles away