Bluebird Care (Maidstone, Tonbridge & Royal Tunbridge Wells)

People's experience of using this service: ● Some people told us that not all staff were skilled in carrying out their role. They said they thought newly recruited staff would benefit from some additional training. We have made a recommendation about this. ● We found people received safe care and support from staff. Staff knew what actions to take to ensure people were protected from abuse. ● The registered manager made sure there were enough staff before considering supporting new people. Those staff were recruited safely. ● Staff worked well together to ensure people received joined up care and support. People said they knew staff well, and felt staff knew them well. ● People received support from staff who had a caring nature. ● People were treated with kindness and respect, and their privacy and dignity was respected. ● People received personalised care which was responsive to their needs and preferences. ● The service had a registered manager who was dedicated to providing high-quality care which promoted an open and fair culture. ● Audits were in place to assess the performance of the service and to action any concerns as they arose. ● The service had developed strong links with the local community in innovative ways.