Vitality Home Health Gravesham & Dartford

People told us they felt safe using the service and there were no concerns about safety. Staff knew how to protect people from the risk of abuse and risks to people from health care conditions were assessed and well managed.

Medicine administration was undertaken safely. Medicine records were complete and staff competency to undertake the administration of medicines had been assessed.

Incidents and accidents had been recorded, including those which occurred outside of times when staff were providing support. Action had been taken to reduce the risk of incidents, such as falls, from re- occurring.

Before people started with the service an assessment was completed to plan their care. This included looking at people's health needs and needs relating to equality, and mental wellbeing. People were involved in planning their own care and felt listened to by staff and the provider.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had a good understanding of the Mental Capacity Act 2005 and people's right to make choices for themselves.

There were enough staff to support people. People said staff were reliable and turned up on time. Staff had the skills and knowledge they needed and were well supported in their role.

There was a system in place to receive and respond to complaints if these arose and complaints had been responded to in a timely manner.

People were supported to access healthcare services were appropriate for both urgent and routine healthcare. This included access to doctors, physiotherapists and dental care.

There was a positive approach to partnership working and good links to the local community. The service ran a number of initiatives including exercise classes and informative talks for people, relatives and the wider public. This afforded people the opportunity to improve their mental health and level of physical activity.

There was a positive culture at the service and staff were happy and motivated. The service was well managed and had a clear vision to provide holistic care.