Basingstoke
- Home care
- Dementia care
- Registered since 2023
- Basingstoke, Hampshire, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
6 months
since the latest rating was published.
166 of 205
rated home care services in Hampshire are rated Good, like this one.
Basingstoke: inspection record
Rated Good in April 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Anytime Care 2020 (Hampshire) Good, less than 0.1 miles away
- – Apical Care Agency Ltd Basingstoke Branch Not yet rated, less than 0.1 miles away
- – Basingstoke Starwrick Care Not yet rated, less than 0.1 miles away
- O Right at Home Basingstoke & District Outstanding, 0.6 miles away
- G Calida Care Ltd Good, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 24 April 2026 (assessment visit 12 March 2026). Quoted under the Open Government Licence.
Date of Assessment: 20 March to 14 April 2026. The inspection was prompted in part by notification of an incident where concerns were raised about the provider's systems when staff cannot gain access to a person’s home during a planned care call. This incident was subject to further investigation by CQC. As a result, this inspection did not examine the circumstances of the incident. However, this inspection examined how the provider implemented learning from this incident to improve safety. Basingstoke provides personal care and support to older people living in their own home. Not everyone who used the service was receiving the regulated activity of personal care, which is help with tasks related to personal hygiene and eating. At the time of our inspection, they were supporting 72 people with their personal care. This was our first inspection of the service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The provider had effective systems in place to monitor the quality and safety of the service. These included remote monitoring systems to oversee care and promote safety for people supported in community-based settings. Systems covered areas such as electronic call monitoring, information governance, and personal security and safety.
The registered manager was organised and structured in their approach to work, using systems effectively to monitor key areas and reduce risks related to people’s care. These included risks associated with moving and handling, people’s medical conditions, and their home environments. The registered manager used learning from incidents, feedback, and audits to improve processes and enhance safety. Learning was shared with staff, and reflective practice was encouraged to help ensure improvements were embedded.
There were enough suitably trained and competent staff to meet people’s needs. Staff spoke positively about their roles and were motivated to support people to live as independently as possible in their own homes.
Staff and leaders demonstrated a good understanding of the actions needed to promote people’s safety and welfare. This included the importance of timely and accurate reporting and recording of concerns related to people’s safety or wellbeing. The provider acted promptly to involve people and relevant professionals in discussions about promoting safety, which supported people to manage known risks associated with their care.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence the provider met people’s needs. This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Anna Evans
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Nobilis Care South LimitedBrand: Cera Care
- Ownership type
- Organisation
- Companies House number
- 06473742 (opens Companies House)
Nobilis Care South Limited runs 2 services, all in the South East. 1 is rated Good or Outstanding and 1 has no rating yet.
Other services run by Nobilis Care South Limited
- – Nobilis Care Southampton No overall rating. Home care, Southampton
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Basingstoke provide nursing care?
- The Care Quality Commission's register does not list nursing care for Basingstoke.
- When was Basingstoke last inspected?
- The Care Quality Commission's latest rating for Basingstoke was published on 24 April 2026.
- Who runs Basingstoke?
- Basingstoke is run by Nobilis Care South Limited. It runs 2 services, all in the South East.
- What is Basingstoke's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 24 April 2026.
Contact
- Phone
- 01256 830583
- Address
- Belvedere House, Basing View, Basingstoke, RG21 4HG Map (opens Google Maps)
Compare nearby
- G Anytime Care 2020 (Hampshire) Good, less than 0.1 miles away
- – Apical Care Agency Ltd Basingstoke Branch Not yet rated, less than 0.1 miles away
- – Basingstoke Starwrick Care Not yet rated, less than 0.1 miles away
- O Right at Home Basingstoke & District Outstanding, 0.6 miles away
- G Calida Care Ltd Good, 0.6 miles away