Ace Care 4 U Limited

People had up to date risk assessments around their needs and environmental safety checks were in place to ensure people and staff were safe from harm.

There were satisfactory numbers of staff to support people. Pre-employment checks were undertaken on new staff to ensure they were suitable to work at the service. People told us staff were kind, caring and respectful. Staff involved people in choices about their care and respected their right to privacy and treated them with dignity. Staff had a good understanding of people's needs. People's end of life wishes were discussed. People felt able to complain openly if they needed to.

People were supported with their medicines in a safe and timely way. People's nutritional needs were well supported. Staff monitored people's healthcare needs to ensure they received the appropriate care that met their needs.

The service was well-led. Staff told us they felt supported by the management team. People and their relatives had the opportunity to give regular feedback on how the service was run. The management team had made recent improvements to the monitoring of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.