JRH Support - Head Office

People were supported with their medicines in the way they wanted. Staff who administered medicines were monitored and competency tested to ensure they administered in a safe way. Staff followed appropriate protocols for infection control. Lessons learnt were recorded for reflective learning to ensure action was taken to reduce risk and keep people safe.

People's needs had been assessed to ensure they had their choices and preferences met. Staff received relevant training to ensure they supported people effectively. People were supported with their dietary needs in line with their support plan. People were supported to attend healthcare appointments and received relevant support to maintain their health and wellbeing. People were responsible for maintaining their own environment to ensure they had relevant support equipment and a hazard free home. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

People confirmed the staff were kind, caring and compassionate. Staff cared for people in a person-centred way. The service supported people to share their views and arranged advocacy services when needed. People were treated respectfully and supported to lead independent lives.

People were encouraged to make choices for themselves. Each person had their communication needs met.

People participated in hobbies and interests of their choice, which helped avoid isolation. Systems and processes were in place to monitor, analyse and manage complaints. People's end of life wishes were considered.

People were supported on their journey of life by staff who were hands on, approachable and empowered to suggest change. The provider understood their legal responsibilities and completed comprehensive quality audits that helped to improve care and support for people. Relationships were built up with healthcare professionals to ensure people receive the service they require to manage their condition.